Care Navigator™ Technology Platforms

General Platform


Built on the powerful workflow-driven foundation of Microsoft Dynamics™, Care Navigator™ features a CRM-based central desktop "Hub" that is connected to a secure, encrypted desktop "Ribbon" app and mobile apps that are available on all three major operating systems (iOS, Windows, Android). Care Navigator™ is HIPAA-compliant, cloud-based, and created upon a highly-scalable architecture. This mobile platform can also be "untethered" and connected to existing clinical care management systems through web-services.


Care Navigator™ also leverages Microsoft Outlook and Office features familiar to healthcare professionals so they can impact outcomes through more efficient and effective communication and collaboration.


Cross-Platform Functionality

Care Navigator™ utilizes several user platforms, designed to meet the diverse needs of care coordinators, clinical care providers, non-clinical caregivers, patients and family.


The Care Navigator™ “Hub”

The Care Navigator™ Hub is the foundation platform and the home base for a patient’s profile/demographics, care plans, care team directory, assessments and personalized educational content, tracking, trending and dashboards/reporting. The Hub serves as the primary repository of care coordination information. From this central repository, workflows, alerts and rules can be leveraged to respond to the care coordination needs of populations or specific patients.


Desktop “Ribbon” App

The Care Navigator™ Desktop Ribbon is easily installed on computers/laptops and connects directly to the Hub without taking up screen space. The Desktop Ribbon provides a quick glance at the patient’s care coordination activities, care team, assigned assessments and educational content from the Hub but, also, serves as a distribution point for shared documents and photos along with care team communication features, including presence indicator, secure texting and secure video-chat capabilities. Care team members can use the Desktop Ribbon to quickly send secure messages or launch a video chat session with other care team members, such as other care coordinators, nurses, physicians but, also, the patient or their authorized caregiver(s).


Mobile App

The Care Navigator™ Mobile App mobilizes care coordination and patient engagement by directly connecting to the Hub from smart phones and/or tablets.  Care team members can view and update member information, read care plan summaries, check appointments, and receive alerts through the Mobile App. Care team members can also send secure messages or launch video chat from their mobile device, allowing them to more effectively and efficiently connect with each other. They have access to all the features of the Desktop Ribbon App, but can also make one-touch phone calls directly from the Care Team directory listing while “on the go.”


Microsoft Outlook Integration

Care Navigator’s integration with Microsoft Outlook creates a seamless and practical user experience. Care coordinators can leverage single sign-on to view and modify tasks, appointments, care plans and documents directly from their Outlook inbox without having to “toggle” or log into another platform. It allows care managers, care coordinators and administrators to improve their efficiency and effectiveness.




Care Navigator™ was architected to provide highly scalable and robust performance as patient volumes, being managed through our platform, grow over time. The features and functionality of Care Navigator can grow and evolve as your patient or member population changes, and as your care team and workflow needs transform.



Care Navigator™ offers an interoperability architecture that can be used for uni-directional and bi-directional integration with all major EHR’s and EMRs. Through HL-7, web services, or ETL transactions, Care Navigator™ can communicate with any population health or data analytics software. Through these integrations with clinical and analytical data, triggers can launch various care coordination workflows, notifications and tasking. Because it does not replicate clinical data, nor tries to replace any clinical data repository, integration is light and flexible.