The Care Navigator™ team is committed to providing the best care management and collaboration capabilities to manage patient panels, often consisting of clinically complex cases, for organizations implementing performance-based care models such as ACOs, PCMHs and DSRIP Provider Systems.
The Care Navigator™ Enterprise Edition provides care coordinators with all the tools they need to effectively manage their population of patients. These Platform components are used together to seamlessly and securely manage your patient panels:
The Care Navigator™ “Hub”
The Care Navigator™ Hub is home base for care managers. The Hub contains:
- Patient paneling and grouping (by chronic condition, program, geography, etc)
- Patient profiles, contact information and demographic data capture
- Care coordination plans (for the leading chronic conditions)
- Care team directory (including the patient, family members, providers, community services…anyone that’s a part of the patient’s “real-world” care team)
- Assessments and surveys (libraries of the most common and useful patient assessments which can be added to or customized as needed)
- Personalized educational content libraries (in multi-media formats including YouTube or other video content)
- Shared documents (let’s eliminate faxing!)
- Care team chat and instant messaging (lets reduce email!)
- Patient and panel trending, drill-down dashboards and reporting
The Hub serves as the primary repository of care coordination information. From this central repository workflows, alerts, notifications and rules can be leveraged to respond to the care coordination needs of populations or specific patients.
Desktop “Ribbon” App
The Care Navigator™ Desktop Ribbon App is easily installed on computers and securely connects directly to the Hub without taking up screen space. The Desktop Ribbon App provides a quick glance at the patient’s care coordination activities, care team, assigned assessments and educational content from the Hub but also serves as a distribution point for shared documents and photos along with care team communication features such as a presence indicator, secure texting and secure video-chat capabilities. Care team members can use the Desktop Ribbon to quickly send secure messages or launch a video chat session with other care team members such as other care coordinators, nurses, physicians but also the patient or their authorized caregiver(s).
The Care Navigator™ Mobile App mobilizes care coordination and patient engagement by directly connecting to the Hub from smart phones and/or tablets. Care team members, including the patient and their caregivers, can view and update member information, read care plan summaries, check appointments, view personalized educational content, complete surveys and knowledge assessments and receive alerts through the Mobile App. Care team members can also send secure messages or launch video chat from their mobile device, allowing them to more effectively and efficiently connect with each other. They have access to all the features of the Desktop Ribbon App but can also make one-touch phone calls directly from the Care Team directory listing while “on the go.”
Microsoft Outlook Integration
Care Navigator’s integration with Microsoft Outlook creates a seamless and practical user experience. Care coordinators who use MS Outlook have single sign-on access to the Care Navigator™ Hub. They can do everything they would do by logging on directly to the Hub web portal but accessed instead from their Outlook inbox without having to “toggle” or log into another platform. It allows care managers, care coordinators and administrators to improve their efficiency and effectiveness.
NEW! - Videoconferencing Portal
The latest communication channel (“spoke”) on the Care Navigator Platform is our videoconferencing web portal. Video chat capabilities are native in our Desktop Ribbon and Mobile Apps. The Videoconferencing Portal extends these modern capabilities for up to four (4) simultaneous users on a PC or tablet through a web browser. Providers can also take notes that are saved directly back into the patient care plan on the Hub for future reference, tasking or billing purposes. Patients are invited to join an on-line session on the videoconferencing portal. They, or their authorized family members, can use any internet browser to participate through a user-friendly and simple web interface. As with all interactions on our Platform, sessions are timed, date-stamped and can be reported on for analysis or billing/reimbursement purposes.
Unlike EHRs and EMRs, our platform fosters scalable interactions, improves patient activation and provides the tools required to drive better quality outcomes and improve patient experience while reducing cost.